Store Policies

The Art of Michael Matsumoto

Store Policies

*** Please read the Product Descriptions & Store Policies carefully before ordering! ***

Most artwork is printed on an acid-free heavy stock paper or pearl-metallic linen with Espon K3 archival inks. Read product description for more specific details.

All orders are processed safely through Stripe or PayPal, which accepts all major credit cards and eCheck Payments.

Purchases are non-refundable and exchanges are not possible. By ordering and submitting payment in this store, you agree to these terms.

California state law requires that 9.00% sales tax be added to any purchases delivered to California addresses.

Before placing your order, please make sure your shipping address is correct! Buyers will be responsible for all extra shipping charges in case of listing an incorrect address.

Any orders smaller than 13x19 will be sent flat in a stay-flat mailer. They are packed in an acetate sleeve, mounted on cardboard backing, and packed in an extra-rigid mat board mailer.

Any orders larger than 13" x 19" will be shipped in a 2" wide mailing tube packed with extra paper wrapping (shipping prices will change accordingly).

The packaging method and shipping cost of all original work will be determined by its specific dimensions.

Orders will be processed and shipped out to the address in 7-10 business days (not including holidays) via USPS Standard Domestic or First-Class International from receipt of payment.

Below are the the flat rates for shipping that will be appropriately added to your print order:

United States: $10.00* 2-5 business days
Canada: $15.00* 5-7 business days
Everywhere Else: $20.00* Approximately 2 weeks

* $5.00 per additional item in order. (Example: An order for 4 prints shipping to US = $10+$5+$5+$5 = $25.00 shipping total)

Most countries do not charge any customs fees or tariffs for print purchase. However, please note that international customers are responsible for any customs fees, duties, and tariffs that may be charged in your country at the time of delivery. Please contact your local customs office for further information about your country's policies.

Due to the nature of artworks and because I am a one-person artist business, please order at your own risk for all international orders. If your local post office is prone to losing and/or mishandling items, please contact me to arrange a different courier. I am not responsible for packages lost and/or damaged due to USPS.

If for some reason your shipment is damaged sometime during shipping, I will handle your claim personally. Please take a picture BEFORE you open the parcel if you suspect that the parcel has been damaged in any way. Please e-mail the photos of the unopened, damaged package and the damaged item.

Purchases are non-refundable and exchanges are not possible. By ordering and submitting payment in this store, you agree to these terms.

If there are any other questions you may have that I didn't answer, please feel free to contact me at I'll get back to you promptly within 48 hours. Thanks so much!

All content of this website including text, graphics, drawings, and paintings, is property of Michael Matsumoto and/or Big Cartel and is protected by Untied States and International copyright laws. Reproduction and internet links, are strictly prohibited without prior written permission from Michael Matsumoto.